@techreport{Norton Trevisan Roman - 2004,
author = {Norton Trevisan Roman and Paul Piwek and Ariadne Maria Brito Rizzoni Carvalho},
title = {A Web-Based Experiment on Dialogue Classification},
month = {December},
year = {2004},
number={ITRI-04-15}
institution = {Information Technology Research Institute, University of Brighton},
}