ITRI-04-06

Norton Trevisan Roman and Paul Piwek and Ariadne Maria Brito Rizzoni Carvalho

Politeness and Summarization: To Bias or not to Bias

Supported by CAPES, CNPq and EC Project NECA IST-2000-28580.

In this paper we describe two pilot studies designed to determine how point of view influences dialogue summarization. More specifically, our goal is to investigate whether people bias the reporting of politeness in dialogue summaries according to their point of view. Amongst other things, we found that people do bias their summaries according to the point of view, and that constraints on the summary length seem not to affect this fact. We intend to use these results to build an automatic dialogue summarization system capable of generating more natural summaries.